Why #AI bots will replace some customer service personnel: Depending on a firm’s ethical position, an AI bot can also be designed to harvest not only the customer’s words but also various “meta-facts”: male or female, young or old, thin or obese, short or tall, tattoos or no tattoos.
In fact, with video and audio recording so commonplace, there is no reason everything about an interaction can’t be captured for later breakdown and analysis by AI.
https://theconversation.com/can-i-take-your-order-and-your-data-the-hidden-reason-retailers-are-replacing-staff-with-ai-bots-229202